ANYONE may report a region down, not just the sim owner or an Estate Manager. A region is down if it cannot be used normally.

Go to http://www.secondlife.com

Login

Choose 1 Help and 2 Submit a Ticket

Now select:

3 Land & Region

4 Report an off-line Region

5 Provide the Region Name and any optional details (be as complete as possible here, make it easy to asses and deal with)

6 Click Submit

USUALLY off-line regions will be taken care of inside of 15 minutes SOMETIMES it may take longer ("Less than an hour").

Regards

Emilie (In World Hermit Barber)
----------------------------------

Canonical Names

Canonical NoteCard Name: Region Down
Canonical Web Page Name: Region Down
Web Page URL: http://emilie.hermit.net/?q=node/755

----------------------------------

Revision History

1.00 Initial Release Revision

----------------------------------

Copyright: Hermit Barber, 2010

Licence:

This work by Hermit Barber (SecondLife) is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License

When quoting or citing this work the attribution must include a link to this page which is where the current version will be available, and the copyright notice provided here must be included in full.

---

Source: 

[14:56:52]  Maggie Linden: For the record, if you have a region go offline or inaccessible -- please report it via Support case at secondlife.com, using the "Report an Offline Region" type. We monitor those 24 hours a day, even when live support or phones are closed, and response time is typically under an hour. You can certainly call or chat too, but the ticket's the surest way to make sure it's addressed. Plus, any level of resident can file a 'report an offline region' ticket - estate managers, tenants, etc. It doesn't need to be the region owner.

[14:57:14]  Sera Lok: i dddiiiid ":P

[14:57:40]  Sera Lok: shoulda just skipped the Ontynes altogether LOL, and waited

[14:59:07]  Joshe Darkstone: cool, thanks for that clarification maggie, now we know what we can tell folks as the rumors fly :)

[14:59:18]  Sera Lok: TY Maggie, i was just saying how helpful it was when *you* were in Live chat... heh

[14:59:19]  Maggie Linden: And also please feel free to let your tenants know that if they ever have an offline region and can't reach you or your estate manager, they can contact us via the region offline ticket for help too.