The End of Concierge Service?

Anonimized: "AAARRRRGGGG LL support told me to send a fax of the ticket to their offices in SF....wtf? 'we're not handling  consierge support anymore"

[12:52:45]  Hermit Barber: No wonder Jack is hiding again.

Anonimized: "well, wherever I was connected to no longer handles consierge support...the SF office is the only place that does...however, the phone line still connects us to the old offices.  :p They also told me it will be 2 weeks before they get to my ticket."

[12:55:26]  Latha Serevi: fax, lol

[12:55:36]  Latha Serevi: you're kidding, please say you're kidding

[12:55:38]  Relay Rinq: (irc:#awg) Mojito: Isn't that because of the OnTyme thing?

[12:57:49]  Relay Rinq: (irc:#awg) Mojito: I hope it was something that can wait 2 weeks...

[12:57:58]  Hermit Barber: Nope.

Despite the above being what was said in live chat:

[13:10:59] Maggie Linden: Next, we'll be asking residents to submit all support requests via carrier pigeon. It's very eco friendly. (The http://www.secondlife.com/support page is still fully operational, will connect you to live chat or give you phone numbers based on your Concierge status, and tickets are still actioned as quickly as we're able to do so.)

[13:11:29]  Aztek Aeon: i cant use smoke signals anymore?

[13:11:31]  Maggie Linden: Please don't fax us. The poor lady who takes faxes will cry.

[13:11:51]  Rimpoche Kiama: I do have one question.

[13:11:56]  Suchalady Blackheart: maggie

[13:11:59]  Maggie Linden: Next, we'll be asking residents to submit all support requests via carrier pigeon. It's very eco friendly. (The http://www.secondlife.com/support page is still fully operational, will connect you to live chat or give you phone numbers based on your Concierge status, and tickets are still actioned as quickly as we're able to do so.)

[13:12:01]  Silken Wilder: I only have one pigeon left..will they be returned?

[13:12:29]  Silken Wilder: lololol

[13:12:42]  Rimpoche Kiama: LOL@Maggie!

[13:12:56]  Pamela Galli: I was also told in Live Chat that the Concierge Team did not do live chat, only tickets.

[13:13:12]  Maggie Linden: Bother. Group chat's acting up - sorry.

[13:13:19]  Angel Damask: good one Maggie, except Carrier Pidgeons are extinct.

[13:13:36]  Rimpoche Kiama: Tell Uncle Phil we want a rolling restart, and we want it now.

[13:14:06]  Angel Damask: Heck, I want a roll back to before they did V2. :p

[13:14:11]  Eymerich Lane: pidgeons eco ? tell it to staues in parks

[13:14:18]  Angel Damask: :p

[13:14:19]  Hermit Barber: I just sent Maggie an IM substitute to send to everyone.

[13:14:28]  Rimpoche Kiama: LOL

[13:14:51]  Aztek Aeon: a carrier pigeon is just a homing pigeon

[13:14:58]  Aztek Aeon: no, thats passenger pigeon

[13:15:14]  Wholf Mistwallow: no they're not... they all went on a long term vacation because of the crappy health benefits they were receiving.

[13:15:32]  Aztek Aeon: I still love the concierge people. Theyve  handled  everything they  have thrown at them with a smile

[13:15:38]  Silken Wilder: lol

[13:15:39]  Silken Wilder: I am not riding on a bird....but ty Maggie for this...(The http://www.secondlife.com/support page is still fully operational, will connect you to live chat or give you phone numbers based on your Concierge status, and tickets are still actioned as quickly as we're able to do so.)

[13:15:40]  Angel Damask: I meant pasenger pidgeons, sry.

[13:16:15]  Aztek Aeon: and 3 hours later, Azteks messages show up, out of order

[13:16:55]  Pituca FairChang: If the pigeons are kept busy delivering messages they don't have time to poop on statues

[13:17:29]  Silken Wilder: they all are LOL

[13:17:31]  Angel Damask: NO...let them poop on Phil or his car.

[13:17:42]  Hermit Barber: LL simply has too few support staff for the number of clients. That is a management problem, not a support staff problem.

[13:18:13]  Eymerich Lane: well is worse they could .... during the travel